There is a new update to the Harmony Remote software. When the software first started up, a dialog appeared with options to install the update or quit. Every time that I installed the update, the software would crash. I eventually found out that the problem was that the Harmony Remote software was not unpacking the update itself, but using the configured helper application. (The Unarchiver). Once I deleted this app, the update worked correctly.
Once the update was installed, and the Harmony Remote software was working, I was able to make some of the modifications to my setup. Then the software stopped responding. I restarted the app, and when the app started up, it stated that it wasn't able to make a network connection. All other apps were able to make network connections. I found the problem was caused because the member.harmonyremote.com web site wasn't responding to requests.
Here are some suggestions that I have for Logitech (especially since they are really advertising these remotes for the holidays)
- Make sure that everything required for an update is included in the application itself, and there are no external dependancies.
- Make sure that there really isn't a route to the external network, before stating that this is the problem.
- Have a backup for the members.harmonyremote.com server. If the one server is not available, the Harmony Remote software will not work.