Showing posts with label support. Show all posts
Showing posts with label support. Show all posts

Sunday, July 25, 2010

Windows Support Mode

After spending several hours repairing my wife's grandmother's computer from a trojan infection, I realized that, unless I want to spend more time on support, there needs to be a better solution for helping family members on their computers.

In this case, me wife's Grandmother has several behaviors that increase the likelihood that she will be infected.

  1. She installs random software that she downloads from the Internet.

  2. She often runs her programs using "Run as Administrator"

I am tempted to remove Windows from these computers, and install Ubuntu, but I think that this would be a steep learning curve for her, and I would still need to set up a way for her to run windows programs (Wine or VMWare)

If I had more time to dedicate to support, I could change her account to a non-Administrator account level.  But then, everytime she wanted to install some softeare, or run a Windows Update that prompts for administrator access, I would have to do that.  Unfortunately, we are local to her, and I don't have the time to manage all of these things remotely.

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