Thursday, March 16, 2006

Non-Functional online order systems

I am surprised about how many online order systems make it appear that you can create an order online, but then when you try to commit the order a web page is shown informing you to call their order service.

Since, we are not going to use Speakeasy VoIP, I wanted to add some services to our phone service.  When I attempted to add these services, the web page directed me to call their center (And of course, the special prices is only available when ordering online.)

Then when I attempted to schedule a cable modem installation, I was instructed to call their sales office.  And this was after the order was submitted, and I had to go through their "live chat" with one of their agents.

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