Saturday, July 7, 2007

Canceling efax

I got another email from efax mentioning the upcoming rate increase.  I mentioned before that I wanted to cancel our service, but this pushed me over the edge.

I called the number on the email and they game me the customer service number.  When I called the customer service number, and selected the option to cancel my account, and was redirected to

When you go to that page, you have to select the "Chat Now. 24x7" button.  Then you have to make your cancellation request via a web based chat session.  (Make sure you answer the question about why you want to cancel fast enough, otherwise they will disconnect the chat, without canceling the account.)

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