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links for 2007-05-20

Paul Westbrook | 20 May, 2007 02:21

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Copy Protection and Comcast Problems

Paul Westbrook | 20 May, 2007 00:01

I got this message on my TiVo Series3. 

Subject:    Information Regarding Your Premium Channels
From:       TiVo Customer Support
Date:       Thu 5/3

This is an important message that may impact your ability to
receive premium channels. Please read it carefully.

Comcast has recently announced plans to enable their Copy
Protection Management Systsm in the Bay Area.

As a result, in order for your CableCARD(tm) decoders to
continue decrypting premium channels, they will need to be
properly "paired" within the Comcast system.

Here's how to ensure each of your cards is properly paired:

-From TiVo Central, select Messages & Settings. Then select
Settings, Remote CableCARD & Devices, CableCARD Decorder,
Configuring CableCARD 1, CableCARD Menu, Condition
Access

You should not be on the Motorola Conditional Access
CableCARD screen. If your card is paired, you will find a line
that says "Host Validation: Valid." This means that your TiVo HD 
expierience WILL NOT be impacted by theic change, and there's
nothing further you need to do.

However, if it says "Host Validation: Unknow" your card is
not properly paired.  Pleace contact Comcast Customer
Service and share the information from the CableCARD data
screen with the agent assisting you.

Please make sure to repeat tthe above process with 
CableCARD 2.

Even though I was able to record premium channels on both tuners, I checked the status of my CableCARDs.  When I did I noticed that one of them was not paired correctly.  I called Comcast's customer service, and they were not able to get it paired over the phone, so I scheduled a technicians visit.

 (More)

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