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Paul's Time Sink

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Non-Functional online order systems

Paul Westbrook | 17 March, 2006 02:17

I am surprised about how many online order systems make it appear that you can create an order online, but then when you try to commit the order a web page is shown informing you to call their order service.

Since, we are not going to use Speakeasy VoIP, I wanted to add some services to our phone service.  When I attempted to add these services, the web page directed me to call their center (And of course, the special prices is only available when ordering online.)

Then when I attempted to schedule a cable modem installation, I was instructed to call their sales office.  And this was after the order was submitted, and I had to go through their "live chat" with one of their agents.

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On dialup

Paul Westbrook | 17 March, 2006 01:43

Now that we moved, we are using dialup again.  I called Speakeasy to schedule a time to have dsl installed, and then they told me that my address is not in the database they they use to determine how far we are from the Central Office.  So it appears that even though our phone line has been activated by SBC (AT&T), they haven't updated the database.

This is essentially forcing me to use them for DSL, if I want DSL.  This is something similar to what happened to me before.

Ideally I would like to use Speakeasy for DSL, and use their Speakeasy VoIP since they manage all of the QoS on their network.  But now I am looking at switching to a cable modem.  I am not planning on running a server out of my house anymore, so I don't care about the static ip address.  In addition, with a cable modem, I don't have to worry about the interference with our alarm system.

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